I want to express my thanks to Andrea for taking such good care of me with my problem. She was so pleasant and professional. She went beyond what I expected from Comcast. I also talked to Joy. She was so understanding of my problem. Both these employees are an asset to Comcast. I have been with Comcast for many, many years and this was such a wonderful experience.

You own Universal Pictures which produced and plans to distribute "The Hunt" a movie that essentially focusses on killing political opponents "deplorables" otherwise known as Trump supporters is in fact deplorable. So I will boycott Comcast and Universal Pictures and encourage others to fo the same if it is shown in any venue or releases via dvd or streaming. Your business is part of the problem…wake up!

I hope every single person involved with adding a data cap to home internet outlives their children.

My wife and I experienced a loss of signal and even after resetting our modem we had no TV or internet service. We call our Anderson, IN, Comcast office and scheduled a tech visit. The technician, Mark, was on time and as personable, professional and customer-focused as any customer service representative of any company we've experienced. He epitomizes 'Customer 1st' and his technical skills are exceptional as our problem was fixed very quickly.
My attempts to find a 'contact' link on Comcast's website with which to convey our 100% positive sentiments about Mark's visit was an exercise in futility. Countless 'links' addressing virtually all consumer needs but not one to allow customers such as us to praise an employee? Time for the CEO to review what his IT staff is making available to Comcast's customers. These links appear to be a classic example of the geeks formatting the link between customer and company. That's hard to believe exists with a tech company.

Ferb and Alicia are great cutomer service reps…helped me to get my issue resolved quickly and were pleasant to deal with!

I love Comcast. My only issue is the lag response time on the remote.

DVR recordings stop recording one minute too early and you miss the last minute/ few sentences of your show. Can you please correct this?

I had a Comcast technician, Nate, out to my house this afternoon, and I can't say enough good things about him. He explained everything to me, was patient and polite and very professional. It was about 25 below zero when he arrived and not once did he complain about the cold.
I am very very satisfied and thank you Comcast for such a wonderful representative of your company.

Newly installed Internet service cuts out frequently, ( 30 to 40 times per day ), and then the Internet automatically restores itself. Tech Support cannot explain why. When technicians are sent to my home to troubleshoot, Xfinity sends me a text message, saying that my technician has arrived, but they don't actually show up for another half hour, ( or even longer ). Like today, for example. I have an Xfinity service appointment today. 45 minutes ago, Xfinity sent me a text message, saying my technician "has arrived", and the technician will be with me in a "moment". That's the language that's used. Meanwhile, I'm wasting my time looking out for them. I would appreciate NOT being told that the technician is here, until they're actually here. The language of those text messages needs to be changed.

Your X1 platform sucks.. please fix it as it always goes down late at night (yes I did the update) fix your shit unless you want more loyal subscribers to cut your ass off buy fire sticks and get all your goddamn channels for free.. FIX IT..

I have a very simple question, for example: when I ask for the code number of DC 50X why can’t you just give the number or say it is no longer available? I absolutely hate being referred to forums, I have never found them helpful.. They may be OK for techs, but for the average person it is just waste of time

Had issues with internet, called Comcast on hold 45 mins, got technician who didn’t listen and was rude. Did not solve my issue. I called back, now on hold for over an hour…..Such a bullshit company.

I was watching Netflix the other night and I tried to exit and couldn’t. I called Comcast to see what was happening. After 2 hours on the phone, I was told my remote didn’t work and needed to be replaced. After driving to the Comcast store on Saturday around 2’pm, I found that it had closed at 1pm. My son was over the next day and discovered that the box was being blocked and that there was nothing wrong with the tv or the remote. The Comcast agent never checked this. I got a call from Comcast today asking to close the ticket. I explained the whole situation completely and at the end of it, she asked, is your box working? What kind of technicians does Comcast have?????????

I’m getting too much spam. How are these idiots getting my email? I would like a way to keep my email off lists but I’ll bet you sell my email to anyone and then charge me to keep my email off those lists.

I am so tired of being throttled or having issues with contestant breaks in WiFi. I’m always rebooting and refreshing WIFI it’s absurd. Your company keeps saying they are upping their speeds, yet I’m actually seeing a slowdown! Tired of refreshing browsers, programs, PAID modems and PAID routers. Tired of having to update. It should all be automatic updates.

I’m always asking customer service to tell their staff that their programming sucks. Why do I want to pay for something I don’t want to watch? They don’t even show shows in High definition. I can put my rabbit ears on my TV and get high def shows without paying for them! If you want people to use your service try listening to what they are saying. Stop forcing us to watch garbage we don’t want to watch. Stop forcing us to pay for high definition when we can get it free on the computer or other means.

Now you have an APPS program. It has youtube. I clicked the YouTube app and against all ADA laws, your videos are not captioned. They are captioned on the internet, but not on Xfinity YouTube app. Also, the lower left corner options DOES NOT WORK. There is no way to navigate to it.

Your remote does not have CC feature on it. Please put one on it!

First of all let me start by saying that your rates are ridiculously high. I pay for top cable speed but feel as though I am getting the lowest speed. Next you keep changing the home page, now everything is just videos. I cant even read and article any longer. I have to sit through 30 seconds of garbage commercial videos in order to watch the main video I was after. This is absurd as it takes so long when you are limited on time. Also the new email format is terrible I liked the old original style which was straight forward and easy to navigate. Sometimes you don’t have to try and keep up with the Jones (next door neighbor syndrome). Believe it or not a lot of people just like simplicity, I know I do. Don’t get me wrong videos are good sometimes but not all the time and at least you can do away with the pre garbage commercial videos. They are so darn annoying. I have been a Comcast subscriber for a very long time but I believe a change is on order. Now I have to decide if Verizon would be a good move to internet service and going back to either gmail or msn as my email provider. Also I wish you would get rid of Norton Antivirus and go back to McAfee, Kapersky or some other known brand. I have had nothing but trouble with Norton its still horrible to this day in my opinion. But don’t get me wrong I do appreciate the fact that you offer an antivirus other than the free ones on the web. Well these are my thoughts as a long time comcast subscriber and user. I would really like to see Comcast make some changes and listen to the many customers reviews and suggestions that are out there. Thanks for your time.

I have service at zip code 19971 - GREATLY UPSET and ANNOYED that you have dropped the Weather Channel from my package. Just another example of why I hate to do business with you. Your phone reps are so terrible to deal with I will not call to try to find an affordable way to watch my favorite channel. Being as this is a summer residence, I will be cancelling my service after the summer for this one reason. No
Weather Channel and I will not pay for a package at a higher cost.

IMO, the process for gaining meaningful customer service is cumbersome and frustrating with no viable source to provide feedback or access to company decision makers. As a subscriber of triple play plus one, I find the frequency and time spent attempting to resolve issues unacceptable. This week alone I spent more than an hour chasing a solution to issues with home security and internet access. After following all the prompts beginning with online chat, system resets, battery replacements, and 2 customer service rep conversations, I am left with no home security and a wait until next Monday for service. That is if I hover over my phone to answer a confirmation call sometime between now and then; else wise the appointment will be canceled. All of this comes with a $250.00 monthly bill and reps who want to “AXE” me which I presume means ASK!

Much room for improvement COMCAST/INFINITY; in essence you are a monopoly holding customers hostage for high cost, inferior service. Getting Old.

Really upset about your 1TB data limit on your internet plans! As soon as I have a viable competitor option I am gone!!!