I made an appointment to discuss my current Xfinity pkg on 01/30/2023 at the Riverdale, Utah store.
The associate that assisted me was Kole. Kole is very knowledgeable, and reviewed my account to assure that I was receiving the best price for the programing that I'm receiving. I made a few changes to my programing. Excellent customer service.
He is the reason I'm staying with comcast. Thank you so much Kole, for being patient, and taking care of my issues.

Hello,

You misspelled the word "choosen" on your website. Sometimes errors like can hurt your web traffic. Maybe check out a service that alerts you to issues like SpellReport.com or CheckMySite.com.

-Sarah

If you cut FOX31
From my tv lineup you will lose me as a customer

It looks like you have a couple spelling errors on your website such as the word "choosen". Check out a service like SpellAce.com to help. We've used it in the past and liked it.

Greetings,

I'm not the best speller but I see the word "choosen" is spelled incorrectly on your website. In the past I've used a service like SpellAlerts.com or SiteChecker.com to help keep mistakes off of my websites.

-Harry

It looks like you've misspelled the word "choosen" on your website. I thought you would like to know :). Silly mistakes can ruin your site's credibility. I've used a tool called SpellScan.com in the past to keep mistakes off of my website.

-Harry

When we watch comcast TV, you’d think most of our country was black and that all whites, founding fathers, and police are racist and evil. You, your commercials, your programing, your opinions and your money are actually causing resentment among the vast population trying to live together in harmony and piece. We are sick of it and cannot wait for a neutral entertainment media platform to put you out of business.

I had an incredible experience this morning with a Comcast agent named Alana. I wish I had an opportunity to give feedback for her because she was helpful, kind, and very friendly.

Poor customer service. Chat with 12 agents from Iran, Packistan , India none of which could help'. Could not understand ENGLISH.. NO PHONE NOW FOR 4 DAYS. Last chatted with JASON but he was the worst liar of all. VERY POOR CUSTOMER SERVICE.

What is with all the obvious black and gay coordinated commercials and programming being shoved into our homes? It’s out of control and creating resentment instead of fostering harmony by reasonable people of all races and believes. STOP IT! It’s totally out of balance and doing more harm than good.

I've had a problem with my Netflix which is part of my premium package I have through yous and I started calling on Nov.29, 2020 and it is now nov. 2 2020 and just got my problem fixed. My problem was a bad one for my Netflix would not let us watch it for it prompted us for updated payment info each time we tried to watch it. So I contacted Netflix first and after 2 hrs on phone with them I was told it was a comcast problem so I then called comcast and got transferred to an out of the country tech site, the man i spoke to didn't really know what to do other than tell me he was going to run some program and it would take 8 hrs or so to finish and promised me that he would call the next day at this time to check and see if it was working and even after I told him I've been told this before and didn't expect a return call he said no mam I promise I will call, well you can guess no surprise next day no call and Netflix still not working. So now I call again the next day and again transferred to out of country same call center different man this one takes the cake! After another 1 1/2 on phone with several attempts in fixing my problem he leaves us on hold for a long time and then comes back and says it's fixed and i could access my Netflix but only on the tvs that had comcast boxes not my Roku. The tech guy tells me that this is a Netflix or Roku problem to call them so I did and after talking to Netflix he tells me that at the time I was on the phone with the tech guy from comcast my account through the 3 party has been canceled. Here's the kicker he has me check the email that is attached to the netflix account on the tv's that were associated with Comcast's boxes and it's not my email it was changed to my estranged daughter's account that was deactivated many years ago after she moved out of our home. This is proven for both the Netflix and NEW Comcast rep I got tonight both seen this email which is not ours on my account. Now I have my daughters email which I don't know the password and I don't understand how someone can change this info without permission? So this time the Comcast rep calls Netflix and we have a 3 party conversation to get this fixed and again I'm on the phone for 2+ hrs. They see where it was cancelled the night before and they see that I now have one email on my Roku tv's and my daughters on the tv's that have Comcast boxes, did I mention this is my estranged daughter that we are in a ugly legal battle with and your company through this tech support person has put myself and my spouse in a very ugly position. Both Comcast rep and the Netflix man were trying to figure out how to fix this mess and how the man the night before even did this for Netflix was looking at it as my daughter was not on the up and up with her account but this was far from the truth for she didn't know her email was now attached to our account. No one knew how to fix this problem in fact the Netflix guy had to keep me on hold so he could talk to his supervisor for they didn't know what to do. Finally Netflix had to cancel my daughters account (now remember she had nothing to do with this and knows nothing of why her service stopped tonight) and when both myself and and the Netflix guy went to ask your Comcast person that was on the line with us she hung up!It wasn't an accident for she had my number she could have called me back and I would have heard the beep for someone trying to call me and there was nothing!. So in conclusion I have went 4 days without being able to watch the #1 premium channel but yet paid for it, spent numerous hours on hold and just the phone was lied to and have been put in a bad situation with a person we are in a legal battle with not to mention she who is a paying customer has had her service terminated without notice or cause on her end (what you tech did on Tuesday night is fraud by using someone else's email to get a problem solved that he had no clue on how to fix it) and if it's found out that it is in association with us we will have to deal with the ugly fallout from her, we were hung up on again from a Comcast rep. All I can say is your customer service is the worse I have ever had the misfortune to deal with, we are about to close our account with Comcast and get rid of everything but internet and just do Ala Carte through our Roku.

I've had a problem with my Netflix which is part of my premium package I have through yous and I started calling on Nov.29, 2020 and it is now nov. 2 2020 and just got my problem fixed. My problem was a bad one for my Netflix would not let us watch it for it prompted us for updated payment info each time we tried to watch it. So I contacted Netflix first and after 2 hrs on phone with them I was told it was a comcast problem so I then called comcast and got transferred to an out of the country tech site, the man i spoke to didn't really know what to do other than tell me he was going to run some program and it would take 8 hrs or so to finish and promised me that he would call the next day at this time to check and see if it was working and even after I told him I've been told this before and didn't expect a return call he said no mam I promise I will call, well you can guess no surprise next day no call and Netflix still not working. So now I call again the next day and again transferred to out of country same call center different man this one takes the cake! After another 1 1/2 on phone with several attempts in fixing my problem he leaves us on hold for a long time and then comes back and says it's fixed and i could access my Netflix but only on the tvs that had comcast boxes not my Roku. The tech guy tells me that this is a Netflix or Roku problem to call them so I did and after talking to Netflix he tells me that at the time I was on the phone with the tech guy from comcast my account through the 3 party has been canceled. Here's the kicker he has me check the email that is attached to the netflix account on the tv's that were associated with Comcast's boxes and it's not my email it was changed to my estranged daughter's account that was deactivated many years ago after she moved out of our home. This is proven for both the Netflix and NEW Comcast rep I got tonight both seen this email which is not ours on my account. Now I have my daughters email which I don't know the password and I don't understand how someone can change this info without permission? So this time the Comcast rep calls Netflix and we have a 3 party conversation to get this fixed and again I'm on the phone for 2+ hrs. They see where it was cancelled the night before and they see that I now have one email on my Roku tv's and my daughters on the tv's that have Comcast boxes, did I mention this is my estranged daughter that we are in a ugly legal battle with and your company through this tech support person has put myself and my spouse in a very ugly position. Both Comcast rep and the Netflix man were trying to figure out how to fix this mess and how the man the night before even did this for Netflix was looking at it as my daughter was not on the up and up with her account but this was far from the truth for she didn't know her email was now attached to our account. No one knew how to fix this problem in fact the Netflix guy had to keep me on hold so he could talk to his supervisor for they didn't know what to do. Finally Netflix had to cancel my daughters account (now remember she had nothing to do with this and knows nothing of why her service stopped tonight) and when both myself and and the Netflix guy went to ask your Comcast person that was on the line with us she hung up!It wasn't an accident for she had my number she could have called me back and I would have heard the beep for someone trying to call me and there was nothing!. So in conclusion I have went 4 days without being able to watch the #1 premium channel but yet paid for it, spent numerous hours on hold and just the phone was lied to and have been put in a bad situation with a person we are in a legal battle with not to mention she who is a paying customer has had her service terminated without notice or cause on her end (what you tech did on Tuesday night is fraud by using someone else's email to get a problem solved that he had no clue on how to fix it) and if it's found out that it is in association with us we will have to deal with the ugly fallout from her, we were hung up on again from a Comcast rep. All I can say is your customer service is the worse I have ever had the misfortune to deal with, we are about to close our account with Comcast and get rid of everything but internet and just do Ala Carte through our Roku.

Went to watch a show online and really? Commercials for the first 7 minutes 29 second? Wtf? At least it was enough time to sign up for dish this Monday and quit your dumb fucking greedy asses. Really? Over 7 minutes? You are a fucking joke .

contacted tech support 10/18/2020 at around 1800 and agent rick did an outstanding job in resolving my problem.

I just want to thank tech specialist Vivian from Aurora Colorado for her kind assistance with my Flex box connection problem today. We couldn’t get it working but she sure did try hard and exhibited great patience working with me.

I HAVE CABLE T.V.INTERNET AND PHONE FROM COMCAST.SO,I'M WHHITE,FEMALE and Middleage..WHAT IS THERE,FOR US TO WATCH?ALL BLACK SHOWS AND STATIONS;all SPANISH SPEAKING.WHAT IS THERE for us?We had to buy Turner Classic Movies just to get ANY MOVIES.NO FREE MOVIES.—BLACK SHOWS,LATINO;junk reality shows.TONS OF COMMERCIALS. !its Oct. And we have to fish online for any old horror and old scifimovies.we hate our cable t.v.Only on Sat. Night Does free ""'METV'' AND ''COMETTV''have old scifi TV and horror movies.We're not crazy about online movie channels.NO,WE WOULD NOT ADVISE FRIENDS to get cable TV.We are advising family friends to move into a real White country. WHITE PEOPLE CAN'T GET T.V. HERE NOW.

I had the best customer support from Adrian Good #3426202 today, 9/14/2020. My issue was resolved right away. I wish everyone could be so responsive!

I gave comcast a good rating only because they worked very hard to take care of my issues although they did not solve the problem the techs worked very hard to do so and they were very nice people and they tried very hard.

I currently have internet with xfinity and I recently changed modems. In order to setup the modem I had to contact customer service. Unfortunately I was unable to get thru because the automated bot continuously indicated that my modem needed to be reset and never attempted to transfer me over to technical support. Finally I called for the fourth time and indicated that I was canceling my service and was then transferred to a live person that stayed on the line with me until I spoke to a technical support rep. The first service rep tried to help me, but was unsuccessful with getting my modem set up so she scheduled for a tech to come out within 2 days. Unfortunately this did not work for me because I am working from home and I need internet. However I had no choice but to accept this but was very frustrated. Within a few minutes another rep, Romeo contacted me and helped me get set up. Mind you it was late and surprised that he even attempted to call me, but I am forever grateful that he called me and was able to get me set up. I have never written a review, but I definitely wanted to make it known how much I appreciate his help. I would have given 10 stars if I had not had the problem with the automated system. I understand the restrictions on the calls that you receive, however, you should not have a problem trying to get over to technical support especially since most people are working from home.