141052 review-problem-netflix-premium-package-yous-0 problem-netflix-premium-package-yous-0 http://www.comcast.feedback/review-problem-netflix-premium-package-yous-0 26283 1 1 1 0 0 0 I've had a problem with my Netflix which is part of my premium package I have through yous and I started calling on Nov.29, 2020 and it is now nov. 2 2020 and just got my problem fixed. My problem was a bad one for my Netflix would not let us watch it for it prompted us for updated payment info each time we tried to watch it. So I contacted Netflix first and after 2 hrs on phone with them I was told it was a comcast problem so I then called comcast and got transferred to an out of the country tech site, the man i spoke to didn't really know what to do other than tell me he was going to run some program and it would take 8 hrs or so to finish and promised me that he would call the next day at this time to check and see if it was working and even after I told him I've been told this before and didn't expect a return call he said no mam I promise I will call, well you can guess no surprise next day no call and Netflix still not working. So now I call again the next day and again transferred to out of country same call center different man this one takes the cake! After another 1 1/2 on phone with several attempts in fixing my problem he leaves us on hold for a long time and then comes back and says it's fixed and i could access my Netflix but only on the tvs that had comcast boxes not my Roku. The tech guy tells me that this is a Netflix or Roku problem to call them so I did and after talking to Netflix he tells me that at the time I was on the phone with the tech guy from comcast my account through the 3 party has been canceled. Here's the kicker he has me check the email that is attached to the netflix account on the tv's that were associated with Comcast's boxes and it's not my email it was changed to my estranged daughter's account that was deactivated many years ago after she moved out of our home. This is proven for both the Netflix and NEW Comcast rep I got tonight both seen this email which is not ours on my account. Now I have my daughters email which I don't know the password and I don't understand how someone can change this info without permission? So this time the Comcast rep calls Netflix and we have a 3 party conversation to get this fixed and again I'm on the phone for 2+ hrs. They see where it was cancelled the night before and they see that I now have one email on my Roku tv's and my daughters on the tv's that have Comcast boxes, did I mention this is my estranged daughter that we are in a ugly legal battle with and your company through this tech support person has put myself and my spouse in a very ugly position. Both Comcast rep and the Netflix man were trying to figure out how to fix this mess and how the man the night before even did this for Netflix was looking at it as my daughter was not on the up and up with her account but this was far from the truth for she didn't know her email was now attached to our account. No one knew how to fix this problem in fact the Netflix guy had to keep me on hold so he could talk to his supervisor for they didn't know what to do. Finally Netflix had to cancel my daughters account (now remember she had nothing to do with this and knows nothing of why her service stopped tonight) and when both myself and and the Netflix guy went to ask your Comcast person that was on the line with us she hung up!It wasn't an accident for she had my number she could have called me back and I would have heard the beep for someone trying to call me and there was nothing!. So in conclusion I have went 4 days without being able to watch the #1 premium channel but yet paid for it, spent numerous hours on hold and just the phone was lied to and have been put in a bad situation with a person we are in a legal battle with not to mention she who is a paying customer has had her service terminated without notice or cause on her end (what you tech did on Tuesday night is fraud by using someone else's email to get a problem solved that he had no clue on how to fix it) and if it's found out that it is in association with us we will have to deal with the ugly fallout from her, we were hung up on again from a Comcast rep. All I can say is your customer service is the worse I have ever had the misfortune to deal with, we are about to close our account with Comcast and get rid of everything but internet and just do Ala Carte through our Roku. <p>I&#39;ve had a problem with my Netflix which is part of my premium package I have through yous and I started calling on Nov.29, 2020 and it is now nov. 2 2020 and just got my problem fixed. My problem was a bad one for my Netflix would not let us watch it for it prompted us for updated payment info each time we tried to watch it. So I contacted Netflix first and after 2 hrs on phone with them I was told it was a comcast problem so I then called comcast and got transferred to an out of the country tech site, the man i spoke to didn&#39;t really know what to do other than tell me he was going to run some program and it would take 8 hrs or so to finish and promised me that he would call the next day at this time to check and see if it was working and even after I told him I&#39;ve been told this before and didn&#39;t expect a return call he said no mam I promise I will call, well you can guess no surprise next day no call and Netflix still not working. So now I call again the next day and again transferred to out of country same call center different man this one takes the cake! After another 1 1/2 on phone with several attempts in fixing my problem he leaves us on hold for a long time and then comes back and says it&#39;s fixed and i could access my Netflix but only on the tvs that had comcast boxes not my Roku. The tech guy tells me that this is a Netflix or Roku problem to call them so I did and after talking to Netflix he tells me that at the time I was on the phone with the tech guy from comcast my account through the 3 party has been canceled. Here&#39;s the kicker he has me check the email that is attached to the netflix account on the tv&#39;s that were associated with Comcast&#39;s boxes and it&#39;s not my email it was changed to my estranged daughter&#39;s account that was deactivated many years ago after she moved out of our home. This is proven for both the Netflix and NEW Comcast rep I got tonight both seen this email which is not ours on my account. Now I have my daughters email which I don&#39;t know the password and I don&#39;t understand how someone can change this info without permission? So this time the Comcast rep calls Netflix and we have a 3 party conversation to get this fixed and again I&#39;m on the phone for 2&#43; hrs. They see where it was cancelled the night before and they see that I now have one email on my Roku tv&#39;s and my daughters on the tv&#39;s that have Comcast boxes, did I mention this is my estranged daughter that we are in a ugly legal battle with and your company through this tech support person has put myself and my spouse in a very ugly position. Both Comcast rep and the Netflix man were trying to figure out how to fix this mess and how the man the night before even did this for Netflix was looking at it as my daughter was not on the up and up with her account but this was far from the truth for she didn&#39;t know her email was now attached to our account. No one knew how to fix this problem in fact the Netflix guy had to keep me on hold so he could talk to his supervisor for they didn&#39;t know what to do. Finally Netflix had to cancel my daughters account (now remember she had nothing to do with this and knows nothing of why her service stopped tonight) and when both myself and and the Netflix guy went to ask your Comcast person that was on the line with us she hung up!It wasn&#39;t an accident for she had my number she could have called me back and I would have heard the beep for someone trying to call me and there was nothing!. So in conclusion I have went 4 days without being able to watch the #1 premium channel but yet paid for it, spent numerous hours on hold and just the phone was lied to and have been put in a bad situation with a person we are in a legal battle with not to mention she who is a paying customer has had her service terminated without notice or cause on her end (what you tech did on Tuesday night is fraud by using someone else&#39;s email to get a problem solved that he had no clue on how to fix it) and if it&#39;s found out that it is in association with us we will have to deal with the ugly fallout from her, we were hung up on again from a Comcast rep. All I can say is your customer service is the worse I have ever had the misfortune to deal with, we are about to close our account with Comcast and get rid of everything but internet and just do Ala Carte through our Roku.</p> 2020-12-03T03:16+0000

I've had a problem with my Netflix which is part of my premium package I have through yous and I started calling on Nov.29, 2020 and it is now nov. 2 2020 and just got my problem fixed. My problem was a bad one for my Netflix would not let us watch it for it prompted us for updated payment info each time we tried to watch it. So I contacted Netflix first and after 2 hrs on phone with them I was told it was a comcast problem so I then called comcast and got transferred to an out of the country tech site, the man i spoke to didn't really know what to do other than tell me he was going to run some program and it would take 8 hrs or so to finish and promised me that he would call the next day at this time to check and see if it was working and even after I told him I've been told this before and didn't expect a return call he said no mam I promise I will call, well you can guess no surprise next day no call and Netflix still not working. So now I call again the next day and again transferred to out of country same call center different man this one takes the cake! After another 1 1/2 on phone with several attempts in fixing my problem he leaves us on hold for a long time and then comes back and says it's fixed and i could access my Netflix but only on the tvs that had comcast boxes not my Roku. The tech guy tells me that this is a Netflix or Roku problem to call them so I did and after talking to Netflix he tells me that at the time I was on the phone with the tech guy from comcast my account through the 3 party has been canceled. Here's the kicker he has me check the email that is attached to the netflix account on the tv's that were associated with Comcast's boxes and it's not my email it was changed to my estranged daughter's account that was deactivated many years ago after she moved out of our home. This is proven for both the Netflix and NEW Comcast rep I got tonight both seen this email which is not ours on my account. Now I have my daughters email which I don't know the password and I don't understand how someone can change this info without permission? So this time the Comcast rep calls Netflix and we have a 3 party conversation to get this fixed and again I'm on the phone for 2+ hrs. They see where it was cancelled the night before and they see that I now have one email on my Roku tv's and my daughters on the tv's that have Comcast boxes, did I mention this is my estranged daughter that we are in a ugly legal battle with and your company through this tech support person has put myself and my spouse in a very ugly position. Both Comcast rep and the Netflix man were trying to figure out how to fix this mess and how the man the night before even did this for Netflix was looking at it as my daughter was not on the up and up with her account but this was far from the truth for she didn't know her email was now attached to our account. No one knew how to fix this problem in fact the Netflix guy had to keep me on hold so he could talk to his supervisor for they didn't know what to do. Finally Netflix had to cancel my daughters account (now remember she had nothing to do with this and knows nothing of why her service stopped tonight) and when both myself and and the Netflix guy went to ask your Comcast person that was on the line with us she hung up!It wasn't an accident for she had my number she could have called me back and I would have heard the beep for someone trying to call me and there was nothing!. So in conclusion I have went 4 days without being able to watch the #1 premium channel but yet paid for it, spent numerous hours on hold and just the phone was lied to and have been put in a bad situation with a person we are in a legal battle with not to mention she who is a paying customer has had her service terminated without notice or cause on her end (what you tech did on Tuesday night is fraud by using someone else's email to get a problem solved that he had no clue on how to fix it) and if it's found out that it is in association with us we will have to deal with the ugly fallout from her, we were hung up on again from a Comcast rep. All I can say is your customer service is the worse I have ever had the misfortune to deal with, we are about to close our account with Comcast and get rid of everything but internet and just do Ala Carte through our Roku.