Comcast feedback

135062 review-currently-internet-xfinity-recently-changed currently-internet-xfinity-recently-changed http://www.comcast.feedback/review-currently-internet-xfinity-recently-changed 20112 4 6 5 0 0 0 I currently have internet with xfinity and I recently changed modems. In order to setup the modem I had to contact customer service. Unfortunately I was unable to get thru because the automated bot continuously indicated that my modem needed to be reset and never attempted to transfer me over to technical support. Finally I called for the fourth time and indicated that I was canceling my service and was then transferred to a live person that stayed on the line with me until I spoke to a technical support rep. The first service rep tried to help me, but was unsuccessful with getting my modem set up so she scheduled for a tech to come out within 2 days. Unfortunately this did not work for me because I am working from home and I need internet. However I had no choice but to accept this but was very frustrated. Within a few minutes another rep, Romeo contacted me and helped me get set up. Mind you it was late and surprised that he even attempted to call me, but I am forever grateful that he called me and was able to get me set up. I have never written a review, but I definitely wanted to make it known how much I appreciate his help. I would have given 10 stars if I had not had the problem with the automated system. I understand the restrictions on the calls that you receive, however, you should not have a problem trying to get over to technical support especially since most people are working from home. <p>I currently have internet with xfinity and I recently changed modems. In order to setup the modem I had to contact customer service. Unfortunately I was unable to get thru because the automated bot continuously indicated that my modem needed to be reset and never attempted to transfer me over to technical support. Finally I called for the fourth time and indicated that I was canceling my service and was then transferred to a live person that stayed on the line with me until I spoke to a technical support rep. The first service rep tried to help me, but was unsuccessful with getting my modem set up so she scheduled for a tech to come out within 2 days. Unfortunately this did not work for me because I am working from home and I need internet. However I had no choice but to accept this but was very frustrated. Within a few minutes another rep, Romeo contacted me and helped me get set up. Mind you it was late and surprised that he even attempted to call me, but I am forever grateful that he called me and was able to get me set up. I have never written a review, but I definitely wanted to make it known how much I appreciate his help. I would have given 10 stars if I had not had the problem with the automated system. I understand the restrictions on the calls that you receive, however, you should not have a problem trying to get over to technical support especially since most people are working from home. </p> 2020-07-29T14:37+0000
Jul 29, 2020

I currently have internet with xfinity and I recently changed modems. In order to setup the modem I had to contact customer service. Unfortunately I was unable to get thru because the automated bot continuously indicated that my modem needed to be reset and never attempted to transfer me over to technical support. Finally I called for the fourth time and indicated that I was canceling my service and was then transferred to a live person that stayed on the line with me until I spoke to a technical support rep. The first service rep tried to help me, but was unsuccessful with getting my modem set up so she scheduled for a tech to come out within 2 days. Unfortunately this did not work for me because I am working from home and I need internet. However I had no choice but to accept this but was very frustrated. Within a few minutes another rep, Romeo contacted me and helped me get set up. Mind you it was late and surprised that he even attempted to call me, but I am forever grateful that he called me and was able to get me set up. I have never written a review, but I definitely wanted to make it known how much I appreciate his help. I would have given 10 stars if I had not had the problem with the automated system. I understand the restrictions on the calls that you receive, however, you should not have a problem trying to get over to technical support especially since most people are working from home.